Refund policy
Return & Refund Policy
At FurBox, we want you to love your purchase. If you’re not completely satisfied, we’re here to make it right.
30-Day Money-Back Guarantee
We offer a 30-day risk-free guarantee from the date your order is delivered. If you’re not happy with your purchase, you can request a return or refund within this period.
Return Eligibility
To qualify for a return:
- Item must be in good condition
- Item should be in original packaging (if possible)
- Proof of purchase is required
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue.
We will gladly send a replacement or issue a full refund.
How to Start a Return
To initiate a return, please contact our support team with your order number and reason for return.
If approved:
- We will provide return instructions
- Return shipping may be the customer’s responsibility
Refunds
Once your return is received and inspected, we will notify you of the status.
If approved, refunds will be issued to your original payment method within 5–10 business days.
Order Cancellations
Orders can be canceled within 24 hours of purchase. After this time, orders may already be processed and shipped.
Contact Us
If you have any questions, feel free to reach out to our support team at any time.
Thank you for choosing FurBox 🐾